Online Banking
To avoid money scams when using Zelle®, remember:
Visit our Education Center to view the Zelle® tutorial for more fraud prevention tips.
Phishing uses fraudulent emails or pop-up web pages that appear to be from a legitimate source, often using a company’s name, logo, and/or graphic, and sometimes from banks. These emails are designed to get you to share personal or account information. Recognizable logos doesn't always mean that it’s secure. Look at the domain name or url at the top of the screen. Don't share your personal information!
Spoofing occurs when a fake financial or retail website is set up with the same look and feel of the legitimate website for the purpose of gaining personal information. Often, the domain name may be misspelled. Don't share your personal information!
You receive a large check in the mail with instructions to deposit it, keep a portion of the funds - for your trouble, and immediately send out the rest of the money (usually by wire transfer, Western Union or through the purchase of money/gift cards). Most likely, the check is a fake that will be returned to the bank unpaid.
Anytime someone you do not know sends you a check and requests that you send money somewhere - DON'T - This is a scam.
Identity Theft occurs when someone uses your personal information without your permission to commit fraud. Many people are falling victim to a new breed of criminal known as "identity thieves." These are crooks that operate in both the physical and virtual worlds, searching for opportunities to steal valuable pieces of personal information that belong to someone else. Don't share your personal information!
Pharming occurs when you enter a web address but instead are redirected, without your consent, to a fraudulent site that looks similar to a legitimate site. The intent is to capture confidential information. Check the website address and domain. Don't share your personal information!
Remember FCB will NEVER request confidential information through email, over the phone or via text. NEVER respond to an email or text requesting sensitive information.
If you have any questions, please contact our Customer Service Center at (866) 323-4322 (4FCB).
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Important Notice Please do not include social security numbers, account numbers, or any other sensitive or confidential personal information in your correspondence. FCB Banks will not be responsible for any damages you sustain if you transmit confidential or sensitive information to us via email. Additionally, email messages will not be accepted in the place of any written notice we may require from you. Click “Accept” to agree to the above conditions and continue to your email message. Click “Cancel” to return to fcbbanks.com.
