FAQs

Greenlight is a financial education app and debit card for kids and teens that allows parents to instantly send their kids money, set up chores and allowances, create savings goals, and more.

Families who register for Greenlight via the unique link and add their FCB Banks checking account as a funding source will receive Greenlight for free. 

Please contact Greenlight Customer Service by calling (888) 483-2645 or texting (404) 974-3024 and inform them you would like to be added to the FCB Banks partnership program.

Yes! Once existing Greenlight customers add their FCB Banks checking account as a funding source, you can contact Greenlight Customer Service at 888-483-2645 and request to be added to the FCB Banks partnership program.

No, Greenlight is its own individual app, but within the Greenlight app you can send money to your kid’s card, turn their card on/off, set up spending controls, allowance, chores, and more.

Greenlight is a debit card for kids, not a credit card. Parents load money onto the card from their own funding source connected through their Greenlight app. And because it’s a debit card, kids can’t spend what isn’t there. That’s a pretty valuable life lesson.

Kids and parents will both use the same Greenlight app you see in the app store, but have two different experiences and individual login credentials. Parents can set up their kid's login under the kid's profile settings.

The Greenlight® debit card is issued by Community Federal Savings Bank, Member FDIC, pursuant to license by Mastercard International. Greenlight debit cards are FDIC-insured up to $250,000 and come with Mastercard’s Zero Liability Protection. Parents can block ‘unsafe’ spending categories, receive real-time transaction notifications, and turn cards off at any time.

After completing registration or requesting a replacement card, your debit card will arrive within 7-10 business days. If you would like to expedite your shipping for your card to arrive within 2-3 business days, you can call Greenlight’s customer service team at 888-483-2645 within 12 hours of signing up. You can request to have your shipping expedited for a one-time fee of $24.99.

Please immediately contact Greenlight Customer service by calling (888) 483-2645 and inform Greenlight of the unauthorized transaction(s). See the Greenlight | Cardholder Agreement under “Your Liability for Unauthorized Transfers” for more details.

Bank Account

If you are prompted to verify your Bank Account when manually adding your funding source, you will receive 2 small deposits of $1.00 or less in your bank account within 1-2 business days. To verify your bank account as a funding source, you will need to input the 2 micro deposit amounts into your Greenlight app when prompted to verify.

If you do not see these deposits within 3 business days, please contact your banking service provider directly and have them take a look at the status of your bank account. Once you complete verification, the 2 micro deposits will be removed from your bank account to offset the deposit amounts.

Debit Card

Once you add your debit card as a funding source and make your initial funding load, you should see 2 transactions on your debit card that add up to the initial load amount. You will need to confirm these transactions within 3 business days in the Greenlight app to verify your debit card.

If you do not see these transactions within 4 business days, please contact your banking service provider directly and have them take a look at the status of your bank account.

When your kid's card arrives, follow these simple steps to activate it right away:

1. Open your Greenlight app. From your Parent Dashboard, you should see a notification prompting you to activate your kid's card.

2. Tap on the notification and input the card's expiration date and security code in the app to activate it.

3. Next, visit your kid's dashboard by clicking their square at the top of your Parent Dashboard.

4. Select "Manage Card" then "Set debit card PIN." After the PIN is set, your physical card is activated and ready to use!

Checking your kid's spending history is super easy:

1. Navigate to your kid's dashboard.

2. Click on the Spending tile.

3. At the top right, click on "History."

You then have the ability to filter the view to see spending history for the last 30 days, 90 days, or 12 months as well as grouping transactions by stores.

Visit Greenlight Help Center or contact their customer service 24/7 at 888-483-2645.

Current customers may sign up for Online Banking by completing the online banking application, or by coming into any FCB location.

Call 1-866-323-4322 (4FCB). Our Customer Service Representatives can assist you Monday through Friday from 8:00 am to 7:00 pm and on Saturday from 8:00 am to 3:00 pm.

For the best Online Banking experience, please use an up-to-date version of:
Microsoft Edge
Google Chrome
Mozilla Firefox
Safari

Only transfers received prior to 5:00 pm will post on the current business day. All transfers created after 5:00 pm, on weekends, or holidays will post on the next business day.

Passwords must be between 8 and 16 characters long and contain at least
one uppercase letter, one lowercase letter, one number and
one of the following special characters !, @, #, $, %, ^, &, *, (

Yes. On the home page, click Edit Accounts and select which accounts you would like and the order.

Click on the Alerts button at the top right corner of the screen, and then select Alert Options and then choose the type of alert you would like.  There are a large variety that you can choose from including alerts for Balances, Transactions, Debit Card Transactions, and Security Alerts.

Click on Profile in the top-right corner of the screen and choose the information you wish to update.

Yes, account history can be downloaded into QuickBooks^®, Quicken^®, or a CSV file., and/or a Open Financial Exchange file.

You can download the last twelve months of transaction history.