CNB to FCB Frequently Asked Questions

What can you expect with FCB Banks?
Same Great Service • More Technology • More Products & Services

What can I expect on conversion weekend?

Friday, October 25^th, 2019

• Columbia National Bank opens with normal business hours of 8:00 am to 7:00 pm. Business Day cutoff remains 2:00 pm.
• Columbia National Bank Online Banking will be unavailable after 2:00 pm.
• Columbia National Bank’s ATM will be unavailable after 3:00 pm.
• Start using your new FCB Banks debit card after 5:00 pm. If you have not already; please activate your FCB Banks debit card now. To activate your FCB Banks debit card, please call 1-800-992-3808.
• Columbia National Bank will prepare statements for all checking and savings accounts that reflects activity through October 25^th. These statements will be mailed to you the week of October 28^th. Account activity that occurs after October 25^th, will be on your next regularly scheduled statement.

Saturday October 26^th, 2019

• Columbia National Bank will open as FCB Banks. We will be open normal business hours of 8:00 am to 12:00 pm.
• Customer Service will be available 8:00 am - 5:00 pm. We can be reached at 1-866-323-4322.
• Continue to use your FCB Banks Debit card (Please destroy your Columbia National Bank Debit Card).

Monday October 28^th, 2019

• Sign into your Online Banking at fcbbanks.com.
• Download the FCB Banks Mobile and Card Force apps.
• Continue to use your FCB Banks debit card only. (Your CNB debit card will no longer be active).
• A new FCB ATM will be installed at the Columbia location. After installation, full ATM access will be available including the ability to make ATM deposits.

Will the CNB location hours remain the same? Yes!

Will my account(s) stay the same?  YES!

The following will remain the same with all deposit accounts.

• Your account number(s)
• Continue to use your current check supply and deposit slips
• Your pre-authorized deposits and withdrawals will continue
• Any existing Stop Payments will remain in effect
• Your statements will continue on their current schedule
• Any existing interest rates, and their payout schedules

Will my routing number change?  YES!

YES! All existing payments will remain the same, however when setting up new payments, provide the FCB Banks routing number, 081025198.

Will I receive a new Debit Card? YES!

YES! New FCB Banks debit cards were mailed the week of October 14, 2019.

Are there any added benefits to using my new card?  YES!

• Access to over 30,000 ATMs within the MoneyPass Network
• Ability to make deposits at any of FCB’s ATM locations
• Higher processing limits
• Debit Card fraud protection with Card Force
• Access to Mobile Wallets such as Apple Pay, Google Pay, or Samsung Pay

When can I start using my new Debit Card?

You may begin using your FCB Banks debit card October 25th, 2019 after 5:00 pm.

Will my loan accounts, rates and terms remain the same?  YES!

Can I still use my Home Equity Line of Credit?  YES!

You may make an advance through Online Banking, over the telephone or visit any FCB location to make a transfer.

Can I use my existing coupon book?  YES!

Make your payment by visiting any FCB Location, make a transfer through Online Banking, or mail your payment to:
FCB Banks Data Operations
2610 N Illinois St
Swansea, IL 62226

What services are available through FCB’s Online Banking?

Monday, October 28, 2019 the following services will be available: 

• Account Review
• Online Statements
• Account to Account Transfers
• Access to Bill Pay
• Sign up for account notifications
• Add a travel notification
• Add a Stop Payment

And much more….

Does FCB Banks offer Mobile Banking with Mobile Deposit? Yes!  (A $0.50 per deposit fee will apply.)

Will my deposits continue to be FDIC insured? Yes!

The standard maximum deposit insurance is $250,000 per depositor. If you currently have deposits at FCB Banks in addition to your accounts at Columbia National Bank, your deposits will be separately insured for 6 months. CDs at each bank will be separately insured until the first maturity date after the combination of the banks.
If you have questions regarding the FDIC coverage of your accounts, please call 618-281-7101 for review or visit FDIC.gov.

Still have questions or concerns?

Continue to contact your bank location, as you always have.
-OR-
Contact FCB’s local customer service center at:

Phone: (866) 323-4322 (4FCB)

Email: service@fcbbanks.com

Monday - Friday from 8:00 am to 8:00 pm
Saturday from 8:00 am to 5:00 pm.