Collinsville Area Shred Day in Collinsville, IL | July 13, 2024 | 9:00 am - 11:00 am 

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Online Banking - Frequently Asked Questions

If you can’t find an answer to your question, please Contact Us.

How do I sign up for Online Banking?

Current customers may sign up for Online Banking by completing the online banking application, or by coming into any FCB location.


I can’t log in or I forgot my Access ID and/or Password. Who do I call?

Call 1-866-323-4322 (4FCB). Our Customer Service Representatives can assist you Monday through Friday from 8:00 am to 8:00 pm and on Saturday from 8:00 am to 5:00 pm.


What type of Internet browser do I need to use? 

For the best Online Banking experience, please use an up-to-date version of:

Microsoft Edge Google Chrome Icon Mozilla Firefox Safari

Microsoft Edge

Google Chrome

Mozilla Firefox



How late in the day can I make a transfer for today’s business day?

Only transfers received prior to 5:00 pm will post on the current business day. All transfers created after 5:00 pm, on weekends, or holidays will post on the next business day.


What are the password requirements?

Passwords must be between 8 and 16 characters long and contain at least
one uppercase letter, one lowercase letter, one number and
one of the following special characters !, @, #, $, %, ^, &, *, (


Can I select what accounts I see on my home page?

Yes. On the home page, click Edit Accounts and select which accounts you would like and the order.


How do I set up alerts?

Click on the Alerts button at the top right corner of the screen, and then select Alert Options and then choose the type of alert you would like.  There are a large variety that you can choose from including alerts for Balances, Transactions, Debit Card Transactions, and Security Alerts.


Where can I change my phone number, mailing address or e-mail address?

Click on Profile in the top-right corner of the screen and choose the information you wish to update.


Can I download my account history into my financial management software?

Yes, account history can be downloaded into QuickBooks®, Quicken®, a CSV file, and/or a Microsoft Money file.


How much of my transaction history can I download?

You can download the last twelve months of transaction history.

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