Online Banking - Frequently Asked Questions
If you can’t find an answer to your question, please Contact Us.
How do I sign up for Online Banking?
Current customers may sign up for Online Banking by completing the online banking application, or by coming into any FCB location.
I can’t log in or I forgot my Access ID and/or Password. Who do I call?
Call 1-866-323-4322 (4FCB). Our Customer Service Representatives can assist you Monday through Friday from 8:00 am to 8:00 pm and on Saturday from 8:00 am to 5:00 pm.
What type of Internet browser do I need to use?
For the best Online Banking experience, please use an up-to-date version of:
Internet Explorer / Microsoft Edge
How late in the day can I make a transfer for today’s business day?
Only transfers received prior to 5:00 pm will post on the current business day. All transfers created after 5:00 pm, on weekends, or holidays will post on the next business day.
What are the password requirements?
Passwords must be between 8 and 16 characters long and contain at least
one uppercase letter, one lowercase letter, one number and
one of the following special characters !, @, #, $, %, ^, &, *, (
Can I select what accounts I see on my home page?
Yes. On the home page, click Edit Accounts and select which accounts you would like and the order.
How do I set up alerts?
Click on the Alerts button at the top right corner of the screen, choose the account and select Setup New Alert.
Where can I change my phone number, mailing address or e-mail address?
Click on Profile in the top-right corner of the screen and choose the information you wish to update.
Can I download my account history into my financial management software?
Yes, account history can be downloaded into QuickBooks®, Quicken®, a CSV file, and/or a Microsoft Money file.
How much of my transaction history can I download?
You can download the last twelve months of transaction history.