Online Banking - Frequently Asked Questions

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How do I sign up for Online Banking?

Current customers may sign up for Online Banking by completing the online banking application, or by coming into any FCB location.

 

I can’t log in or I forgot my Access ID and/or Password. Who do I call?

Call 1-866-323-4322 (4FCB). Our Customer Service Representatives can assist you Monday through Saturday from 8:00 am to 8:00 pm.

 

What type of Internet browser do I need to use? 

For the best Online Banking experience, please use an up-to-date version of:

Internet Explorer Icon Google Chrome Icon Mozilla Firefox Icon Safari Icon

Internet Explorer / Microsoft Edge

Google Chrome

Mozilla Firefox

Safari

 

How late in the day can I make a transfer for today’s business day?

Only transfers received prior to 5:00 pm will post on the current business day. All transfers created after 5:00 pm, on weekends, or holidays will post on the next business day.

 

What are the password requirements?

Passwords must be between 8 and 16 characters long and contain at least
one uppercase letter, one lowercase letter, one number and
one of the following special characters !, @, #, $, %, ^, &, *, (

 

Can I select what accounts I see on my home page?

Yes. On the home page, click Edit Accounts and select which accounts you would like and the order.

 

How do I set up alerts?

Click on the Alerts button at the top right corner of the screen, choose the account and select Setup New Alert.

 

Where can I change my phone number, mailing address or e-mail address?

Click on Profile in the top-right corner of the screen and choose the information you wish to update.

 

Can I download my account history into my financial management software?

Yes, account history can be downloaded into QuickBooks®, Quicken®, a CSV file, and/or a Microsoft Money file.

 

How much of my transaction history can I download?

You can download the last twelve months of transaction history.

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