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Frequently Asked Questions

Will my account(s) stay the same? YES! 

Will my routing number change? YES!

Will I receive a new Debit Card? YES!

Are there any added benefits to using my new card? YES!

When can I start using my new Debit Card?

Will my loan accounts, rates and terms remain the same? YES!

Can I still use my Home Equity Line of Credit? YES!

Can I use my existing coupon book? YES!

Will I still have access to Online Banking? YES!

What services are available through FCB’s Online Banking?

Still have questions or concerns?

Will my account(s) stay the same?  YES!

The following will remain the same with all deposit accounts.

  • Your account number(s)
  • Continue to use your current check supply and deposit slips
  • Your pre-authorized deposits and withdrawals will continue
  • Any existing Stop Payments will remain in effect
  • Your statements will continue on their current schedule
  • Any existing interest rates, and their payout schedules

Will my routing number change?  YES!

YES! All existing payments will remain the same, however when setting up new payments, provide FCB Banks routing number, 081025198.

Will I receive a new Debit Card? YES!

YES! Watch the mail for your new card.

Are there any added benefits to using my new card?  YES!

  • Access to over 30,000 ATMs within the MoneyPass Network
  • Ability to make deposits at any of FCB’s ATM locations
  • Higher processing limits
  • Debit Card fraud protection with Card Force
  • Access to Mobile Wallets such as Apple Pay, Google Pay, or Samsung Pay

When can I start using my new Debit Card?

You may begin using your FCB Banks debit card October 25th, 2019 after 5:00 pm.

Will my loan accounts, rates and terms remain the same?  YES!

Can I still use my Home Equity Line of Credit?  YES!

You may make an advance through Online Banking, over the telephone or visit any FCB location to make a transfer.

Can I use my existing coupon book?  YES!

Make your payment by visiting any FCB Location, make a transfer through Online Banking, or mail your payment to:
FCB Banks Data Operations
2610 N Illinois St
Swansea, IL 62226

Will I still have access to Online Banking?  YES!

Watch your mail for details.

What services are available through FCB’s Online Banking?

Monday, October 28, 2019 the following services will be available: 

  • Account Review
  • Online Statements
  • Account to Account Transfers
  • Access to Bill Pay
  • Sign up for account notifications
  • Add a travel notification
  • Add a Stop Payment

And much more….

Still have questions or concerns?

Contact us at (618) 281-7101
-OR-
Contact FCB’s local customer service center at:

Phone: (866) 323-4322 (4FCB)

Email: service@fcbbanks.com

Monday - Friday from 8:00 am to 8:00 pm
Saturday from 8:00 am to 5:00 pm.

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