Electronic Banking Agreement: (Click Here for Printable Version)
This agreement describes Your rights and obligations as a user of FCB’s Online Banking and Telephone Banking Services. It also describes the rights and obligations of Divisions of First County Bank and Divisions of First Collinsville Bank (FCB). Please read this Agreement carefully. By pressing the I Accept button below, You agree to comply with and be bound by the terms and conditions of this Agreement, and You acknowledge Your receipt and understanding of this Agreement.
Agreement
The terms and conditions of the deposit agreements and disclosures for each of
Your FCB accounts, as well as Your other agreements with FCB, continue to apply
notwithstanding anything to the contrary in this Agreement.
This Agreement is subject to applicable federal laws and the laws’ of the State of Illinois (except to the extent this Agreement can and does vary such rules or laws). If any provision of this Agreement is found to be unenforceable according to its terms, all remaining provisions will continue in full force and effect. The headings in this Agreement do not govern the interpretation of the provisions, but are included for Your convenience or reference only. Any waiver (expressed or implied) by either party of any default or breach of this Agreement must be in writing and shall not constitute a waiver of any other or subsequent default or breach. You may not assign this Agreement. This Agreement is binding upon the parties hereto, their heirs, fiduciaries, successors, and assigns. Certain of the obligations of the parties pursuant to this Agreement will, by their nature, continue beyond termination, cancellation, or expiration of this Agreement. This Agreement, along with the Enrollment Form and Fee Schedule, constitutes the entire agreement between You and FCB with respect to the subject matter hereof and there are no understandings or agreements relative hereto which are not fully expressed herein.
Definitions
Unless expressly provided otherwise, the terms in this agreement shall have the
meanings set forth below:
What You Can Do
The following Electronic Banking transactions may be performed:
Access to Services:
FCB provides a “Demo” to help familiarize You with the Online Banking and Online
Bill Payment Service. You will gain access to Online Banking through the use of
Your Internet-enabled device, Your Internet Service Provider, Your Access ID,
and Your Password. You will gain access to Telephone Banking through the use of
Your telephone, PIN, and Your DDA or Savings Account number.
Hours of Operation
The Electronic Banking Services are available 24 hours a day, seven days a week,
except during special maintenance periods. For purposes of transactions, those
received after 3:00 p.m. on business days, and all transactions which are
requested on weekends or holidays which FCB chooses to remain closed, will be
processed on the next FCB business day.
Use of Your Online Banking Access ID and Password
FCB will mail You an Access ID and Password for use during the initial sign-on; for security purposes, You are then required to change Your Access ID, Password, and Your Enhanced Online Security. You determine your Access ID, the Enhanced Online Security information and your Password You will use (within the parameters set forth by the Online Banking Service). The identity of Your Password is not communicated to us. You agree that We are authorized to act on instructions received under Your Access ID and Password. You agree not to allow anyone to gain access to the Service(s) or to let anyone know Your Password used with the Service(s). Upon three unsuccessful attempts at authorization to use the system, You must contact Us to have Your Access reset or to obtain a new temporary Password. You agree to assume responsibility for all transactions up to the limits allowed by applicable law.
Use of Your Telephone Banking PIN
FCB will give You a temporary PIN (Personal Identification Number) to access
Telephone Banking during the initial sign on. When signing on to Telephone
Banking for the first time, You will be notified that Your PIN has expired. At
this time, You will determine what PIN You will use. The identity of Your PIN is
not communicated to us. You agree that We are authorized to act on instructions
received under Your PIN. You agree not to allow anyone to gain access to the
Service or to let anyone know Your PIN. You agree to assume responsibility for
all transactions up to the limits allowed by applicable law.
Stolen Password/PIN
If Your Access ID, Password, or PIN has been lost or stolen, call Us immediately
at 866-323-4322. A Customer Service Representative is available Monday through
Friday between the hours of 8:00 a.m. and 5:00 p.m. Voice mail is available
during non-business hours. Telephoning Us is the best way of minimizing Your
losses. If You believe Your Access ID, Password, or PIN has been lost or stolen
and You notify Us within two business days after You learn of the loss or theft,
only the first $50.00 of loss is chargeable to You if someone uses Your Password
or PIN without Your permission. If You do not notify Us of such events within
two business days of learning of the same and We can show that We could have
prevented losses if You had notified us, You will be responsible for the first
$500.00 of loss. If You believe that Your Access ID, Password, or PIN has been
lost, stolen, or that someone has transferred, or may transfer money from Your
account without Your permission, call Us at 866-323-4322, or email Us at
service@fcbbanks.com.
General Terms
Changes to charges, fees, or other terms: We reserve the right to change the
charges, fees, or other terms described in this Electronic Banking Agreement.
When changes are made to any fees, charges, or other material terms, We will
update this Electronic Banking Agreement, and either send a notice to You at the
address shown on Our records, or send You an electronic mail message. You will
be notified at least 30 days in advance of the effective date of any additional
fees for electronic transactions; stricter limits on the type, amount, or
frequency of transactions; or any increase in Your responsibility for
unauthorized transactions. If an immediate change is necessary to maintain the
security of the system, You may not receive notification within 30 days of the
change. As always, You may choose to accept or decline changes by continuing or
discontinuing the accounts and services to which these changes relate. Changes
to fees applicable to specific accounts are governed by the applicable Deposit
Account Disclosure and Schedule of Services and Fees. You agree that all charges
will be deducted from a designated FCB checking account of Your choice.
Errors and Questions: In case of errors or questions regarding a Telephone
Banking or Online Banking transaction, call FCB at 866-323-4322, email Us at
service@fcbbanks.com, or write Us at
FCB
Attention: Customer Servicee
2610 N. Illinois St.
Swansea, IL 62226
We must hear from You at the specified telephone number or address no later than 60 days after We sent You the first statement on which the problem or error appeared. We will need:
If the report was made orally, We may require
that You send the complaint or question in writing within ten business days of
the oral report. We will attempt to notify You with the results of the
investigation within ten business days of the oral or written report, and will
correct any error promptly. If more time is needed, We may take up to 45
business days to investigate a complaint or question. If this occurs, We will
credit Your account within ten days of notification for the amount You think is
in error. This will allow You to use the money during the time it takes Us to
complete Our investigation. If Your complaint or question is not received within
ten business days of the requested written report, We may not credit Your
account until the investigation is completed.
If an alleged error involves an electronic funds transfer outside a state,
territory, or possession of the United States; the applicable time periods for
action is 20 business days and 90 calendar days.
If We determine that no error occurred, We will send You a written explanation
within three business days after the investigation is complete. You may request
copies of the documents that We used in the investigation.
You agree that FCB may respond to You by electronic mail with regard to any
claim of unauthorized electronic funds transfer related to the Service. Any such
electronic mail sent to You by FCB shall be considered received within three
days of the date sent by FCB, regardless of whether or not You sign on to the
Service in that time frame.
Other Agreements
In addition to this Agreement, You and FCB agree to be bound by and comply with
the requirements of the agreements applicable to each of Your FCB Accounts. Your
use of the Online Banking and/or Telephone Banking Service is Your
acknowledgment that You have received these agreements and intend to be bound by
them. You should review other charges that may be imposed for electronic funds
transfer or the right to make transfers listed in the fee schedules accompanying
all other FCB disclosures.
Modifications to this Agreement
FCB may modify the terms and conditions applicable to any service from time to
time upon mailing or delivering a notice of the modification to You at the
address shown on Our account records. The revised terms and conditions shall be
effective by the earliest date allowed by applicable law. We may send any notice
to You via electronic mail and You will have been deemed to receive it three
days after it is sent. We reserve the right to terminate this Agreement and Your
use of the services in whole or in part at any time without prior notice.
FCB's Responsibility to Its Customers
FCB will be responsible for Your actual
losses if they were directly caused by Our failure to:
There may be other exceptions stated in this Agreement and in other agreements
with You. In no event shall We be liable for damages in excess of Your actual
loss due to Our failure to complete a transfer, and We will not be liable for
any incidental or consequential damages.
If any of the circumstances listed above occur, We will assist You with
reasonable efforts in taking appropriate corrective action to reprocess the
transactions that may not have been completed or to correct incorrect
transactions that have been processed.
Third Party Disclosure
We will disclose information to third parties
about Your account or the transfers that You make:
Information concerning Your account history
with FCB will be shared within the FCB organization. Other information,
including information You have given Us as a part of an application for one of
Our products or services, or information We have received from a credit bureau
or third party, also may be shared among affiliated companies or subsidiaries
within the organization.
Statements
You will continue to receive Your regular account statement either monthly or
quarterly, depending on the type of account. If Your statement shows transfers
that You did not make, notify FCB Customer Service immediately. If You do not
notify Us within 60 days after receipt of the account statement that is in
question, You may not recover any money lost after the 60 days if We can show
that We could have prevented losses if You had notified Us in time.
Inactivity / Termination
You are responsible for complying with all terms of this Agreement and with the
terms of the agreement governing the deposit accounts which You access using
Electronic Banking Services. We can terminate Your Electronic Banking privileges
under this Agreement, without notice to You, if:
We may convert Your account to an inactive
status if You do not sign on to the Service or have any transaction scheduled
through the Service during any consecutive 90 day period. If Your account is
considered inactive, You must contact Us to have the Service activated before
You will be able to schedule any transaction through the Service. We may remove
Your access to Online Banking if You do not sign on to the service during any
consecutive six month period. If Your access is removed, You must re-apply for
the service. Applications are accepted either online or at any bank location. We
reserve the right to terminate this agreement and Your use of the services in
whole or in part at any time.
To cancel the Online Banking and/or Telephone Banking Service, you must notify FCB
with your name, address, the service (you wish you cancel), and the effective
date to stop the service. You may notify FCB by one of the
following methods:
FCB
Attention: Customer Service
Governing Law
This Agreement is governed by the laws' of the State of
FCB offers the benefits and convenience of On-line Banking to you for free.
Additional fees may apply for stop payments and ordering checks, please refer to Miscellaneous Fee Schedule for more details.