Contact Us

This is not a secure form. Please do not include any of the following in your correspondence:

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FCB Banks will not be responsible for any damages you sustain if you transmit confidential or sensitive information to us via email. We do, however, welcome any comments or general information that will allow us to better serve you.

Contact Information

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Customer Service

Monday – Friday from 8:00 am to 7:00 pm
Saturday from 8:00 am to 3:00 pm

Call Toll Free (866) 323-4322 or Local (618) 222-8600

Construction Loan Disbursement - (618) 588-3511

Payoff Quotes & Loan Questions - (618) 355-9000

Email

Fill out our Contact Form or email service@fcbbanks.com

Mail

FCB Banks
Attn: Customer Service
2610 N Illinois St
Swansea, IL 62226

Lost/Stolen Debit Card

Call: (866) 323-4322 Monday - Friday 8:00 am - 7 pm and Saturday 8:00 am - 3:00 pm

Call: (800) 417-8715 After Hours, Saturday after 3:00 pm, Sunday, and Holidays

Para Español

Disponible de Lunes – Sábado

Llamar: (618) 343-9096 o (866) 323-4322

Loan Error Resolution & Information Request

Please notify us in writing if you believe an error has occurred or if you require information regarding your loan with FCB Banks. Your written notice of error or request for information should be specific in nature and mailed to:

FCB Banks
Attn: Loan Administration
2610 N Illinois St
Swansea, IL 62226